Claim Back on Your Insurance

Private health insurance offers access to allied health services without needing NDIS or government funding. At Steps2Life, we assist individuals and families in utilizing their private health insurance for therapy services as per their policy.

What is private health insurance?

Private health insurance is a policy purchased by individuals or families to help cover certain healthcare services outside the public health system. In Australia, extras cover may include allied health services such as speech therapy, occupational therapy, physiotherapy, psychology, and dietetics, with rebates varying by insurer and level of cover.

Private health insurance may suit individuals accessing services outside government-funded programs, including families, adults with extras cover, or those not eligible for NDIS. Steps2Life delivers services in line with professional standards, with clients advised to confirm eligibility, limits, and waiting periods with their insurer before starting.

How to use your Private Health Insurance

Using your private health insurance at Steps2Life is straightforward. 

  1. Book an appointment with your chosen allied health discipline. Before your first appointment, it’s worth checking your policy’s extras cover, annual limits, and any waiting periods so you know what to expect.
  2. Attend your session
  3. Claim your rebate on the spot using HICAPS where available, or submit your receipt directly to your insurer afterwards.
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eligible-services

Eligible Services

Speech Therapy Toggle Arrow

Supports for communication, language development, and literacy skills, often covered under extras policies that include allied health benefits. 

Occupational Therapy Toggle Arrow

Coverage for the development of daily living skills, fine and gross motor development, and sensory processing, with many policies offering rebates for eligible sessions.

Psychology Toggle Arrow

Emotional wellbeing and behaviour may be covered under extras cover, depending on your insurer and policy level.

Physiotherapy Toggle Arrow

Mobility, strength, and rehabilitation is commonly included in extras policies, subject to annual limits and waiting periods.

Dietetics Toggle Arrow

Nutrition and chronic disease management may be eligible for rebates depending on your level of cover.

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Rebates and Claims

Rebate amounts vary depending on your insurer, level of extras cover, and the specific service provided. Most policies include annual limits, per-session caps, and waiting periods for new policyholders, so it’s important to confirm your remaining limits and claimable amount with your insurer before booking. Once your annual limit is reached, any additional sessions will need to be self-funded until your limit resets.

On-the-Spot Claiming

At Steps2Life, eligible clients can claim their private health insurance rebate immediately at the time of payment using HICAPS, meaning you only pay the gap amount rather than the full session fee upfront. If HICAPS isn’t available for your insurer, you can pay in full and submit your receipt directly to your insurer for reimbursement.

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Frequently asked questions

If you are an NDIS participant, you must use your NDIS funding for supports that are included in your plan. Private health insurance may apply to services outside your NDIS-funded supports, depending on policy conditions.

No. Coverage depends on the level of extras cover selected. Clients should confirm with their insurer before booking.

Rebate amounts vary depending on your insurer, level of extras cover, and the specific service provided. Annual limits, per-session caps, and waiting periods may apply, so it is recommended that you confirm your rebate details directly with your insurer before booking.

Most private health insurance policies include annual limits or per-service caps. Once your limit has been reached, you may need to self-fund additional sessions.

Referral requirements vary by service and insurer. Our team can advise whether a referral is required for your chosen discipline.

Let’s Work Together

If you are considering allied health services, our team can help guide you through the booking process. We are happy to discuss availability, service options, and access pathways before getting started.

Steps2Life